Dive shops can create one directly at Join — it is free to start, and you connect to distributors from inside the portal afterwards. Distributor accounts are set up with you by the OneDive team rather than self-serve; send a ticket below and we will get you started.

Use “Forgot password” on the sign-in page, or go straight to password recovery. We email a reset link to the address on the account, and it opens a page where you set a new one. For security we show the same confirmation whether or not an address has an account — so if nothing arrives, check the spelling and your spam folder before assuming the request failed.

Either direction works. A dealer can find a brand in the platform directory and apply, or a distributor can invite a dealer with an apply link from their Dealers page. Either way the application lands in the distributor's queue, and none of that distributor's pricing is visible to the dealer until it is approved.

From Catalog in the portal, two ways: upload a price list as an XLSX — a guided import maps your columns and remembers the mapping for next time — or connect a Shopify store and import from it directly, with no file at all. If you would rather not do the first load yourself, send us whatever format you already send dealers and we will load it for you.

Under Orders in the portal. A wholesale order moves across a fulfillment board the distributor updates, and tracking appears as soon as they set it — then updates on its own as the carrier scans the package, so nobody has to go and check the carrier's site.